Maude arrived at the bank and was greeted by a teller, who stroked her dog. Then, the robbers bursted into the bank and told everyone to get down. They shot the security camera so their actions could not be seen. Everyone screamed as they fell to the floor. The teller threw herself over Maude to protect her. The bank security guard, a large man with a mustache, knelt on the floor and gave up his gun. He put it on the floor and laid down like everyone else.